Passenger information for all

Journeys on public transport are planned in advance and require the provision of information as they take place, until the passenger disembarks from the vehicle.

The Fil Bleu mobile app and route finder were designed in collaboration with the Association Valentin Haüy (AVH), which supports visually impaired and blind people. This close partnership has ensured the app is compatible with automatic readers, which will read aloud the text contained in the application at the user's request. AVH members have also encouraged Fil Bleu teams to adopt better graphic and visual design practices, for both the website and paper documents. For example, minimum font sizes should be established, there should be a strong contrast between a sentence and the background, and overlapping shapes should be avoided.  

According to AVH, "this collaboration allows us to better understand our needs in order to create long-lasting solutions that benefit everyone.”

Both our website and app are Access42-certified. This body has confirmed that these two media comply with the RGAA (General Regulation on the Accessibility of Administrative Features), which has set out digital accessibility obligations since 2016.

Visual informations :

• At tram stations and bus stops on Tempo line 2, displays provide information on the network
• In trams and on Tempo line 2, screens display the next stops to be served
• A flashing signal indicates the closing of the tram doors for the benefit of the deaf and hard of hearing
• The buttons that open the doors on our trams and buses are recognisable by their brightness and the touch-sensitive braille pins
• In accordance with Law 2005-102, new buses are equipped with electronic display panels located at the front of the bus, above the windscreen. The information displayed indicates the direction of travel and the municipality where the service terminates

Audible informations :

• At tram stations, loudspeakers provide information about the network 
• A flashing signal indicates the closing of the tram doors for the benefit of the blind and visually impaired
• Audible announcements indicate the name of the next stop on our vehicles
• Our buses have a loudspeaker near the front door. These loudspeakers indicate the service number and destination for the benefit of visually impaired people waiting at the stop. At the stop, a tactile surface is placed on the ground to allow users to position themselves at the front door in preparation to board the tram. They will also be able to hear the audible announcement