Rules of use for transport

TPlease make a signal to the driver so they know they need to stop.

Please move away from the edge of the platform to ensure your safety.

Please top up your card. Notes worth more than €20 are not accepted.

*Onboard payment is only available on buses

Please scan your card or ticket when you board, even if you are using a connecting service.

Children 5 years and older must have a ticket.

Please let other passengers disembark before boarding via the double doors.

You must buy a ticket for your dog, which must be muzzled and attached to a lead.
Guide dogs can travel for free.

Category 1 dogs are not allowed.

I board through the double door on tram and through the middle door on the bus, then position myself safely, brakes applied, in the seat reserved for me (1 or 2 seats depending on bus capacity).
Electric scooters (2, 3 or 4-wheel electric vehicles) are not allowed on the bus/tram.

Please position yourself in the specially reserved space and fold your pushchair during busy periods.

If you have lost something, please contact our call centre on +33 (0)2 47 66 70 70.

Please remain vigilant and watch your personal belongings at all times.

All of our transport services are protected by CCTV.

Please dismount from your scooter or skateboard or remove your roller-blades on the bus or tram.

Bicycles are not allowed on buses, with the exception of folding bicycles.

Bicycles are allowed on trams under the following conditions:

• Bicycles must be parked on the furthest platform accessible via the last set of double doors (in the direction of travel);
• Bicycles parked on the platform must be kept stationary by their owner without obstructing access to the corridors or validator machines.

As a show of courtesy, bicycle owners are asked to wait for the next service during very busy periods to limit the inconvenience for other passengers.

In the event of overcrowding or obvious discomfort, tram staff reserve the right to prohibit bicycles on the service.

Please show respect towards others by keeping your feet on the ground.

Please help to keep the vehicle clean.

Do not carry dangerous objects or products.

Do not approach others on board with a view to selling a particular product or service.